DELIVERY & RETURNS
We want you to be delighted with your purchase so all items are guaranteed and if you are not 100% satisfied with your order please let us know within 2 days of receipt by telephone or email. Goods should then be returned to us within 7 days in their original condition and we will offer a full refund or exchange.
Delivery time is normally around 1 week for jewellery and 3-4 weeks for tiaras and bespoke items. We will confirm the expected delivery date at the time of ordering but if you require your items quickly please advise when placing your order and we will endeavour to meet your requirements
All our goods are beautifully presented and well packaged for safety in transit.
We accept payment via the website by PayPal, or by cheque sent to the above address but please be advised that we will wait for cheques to clear prior to posting of goods.
Post & Packaging is free to the UK. Some jewellery items and most hats or tiaras will require a signature on receipt. Please request any additional service (eg: registered post) that you may require at the time of ordering - these will be charged at cost. For orders outwith the UK please contact us for help.
You have the right to cancel the order at any time before the expiry of a period of seven working days. All our designs are made to order and may therefore differ slightly from the online photograph. Please place your order via the shopping cart or by email or telephone (with your contact details) and we will send you a payment and delivery schedule immediately.
For adapted designs please email or telephone with as much detail as possible - think of height and/or length as well as style and colour, if you require colour matching a sample may have to be sent to us for accuracy, and always send a contact telephone number so we can contact you for clarification. Once a finished design is established we will send you a payment and delivery schedule.
For an entirely new design you have in mind, or if you are looking for inspiration, please give us a call to discuss some design ideas - this is part of the service and has no additional charge.